Returns & Exchanges

Due to the perishable nature of our snacks, we strive for 100% satisfaction and will provide a refund or replacement for any damaged or incorrect orders. Please contact us within 14 days of delivery to resolve any issues with your OREO purchase.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team with your order number and a brief explanation of the issue with your cookies.

• 2.
  Provide Proof

  Submit a clear photo of the damaged packaging or incorrect item to help us process your claim quickly.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a refund or a fresh replacement shipment is appropriate.

• 4.
  Resolution

  Once approved, we will issue a credit to your original payment method or dispatch a new box of OREOs to your doorstep.